Privacy Policy

Last updated: October 10, 2025

Welcome to Sportona Shop (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase on our website sportonashop.com (the “Website”).

1. Who We Are

Sportona Shop is an online sports retailer based in the United Kingdom, offering cricket, football, running, fitness, and supplement products.

If you have any questions about this policy or your data, please contact us at:
📧 support@sportonashop.com
📍 Sportona Shop, United Kingdom

2. What Personal Data We Collect

We collect information that helps us provide our products and services efficiently.

a. Information You Provide

When you use our Website, we may collect:

• Personal details: name, email, phone number, billing/shipping address
• Account details: username, password, and preferences
• Payment details: processed securely through trusted third parties (e.g., PayPal, Stripe, or WooCommerce Payments — we never store your card details)
• Communication data: when you contact us via forms, email, or live chat

b. Information Collected Automatically

When you browse our Website, we automatically collect:

• IP address, browser type, and device information
• Pages visited and time spent on the site
• Referring website or campaign link
• Cookies and similar technologies (see our Cookie Policy)

c. Information from Third Parties

We may receive limited information from advertising networks (e.g., Google, Meta) or delivery and payment providers.

3. How We Use Your Information

We use your personal data to:

• Process and deliver your orders
• Manage your account and provide customer support
• Send order confirmations, shipping updates, and receipts
• Improve our website, products, and user experience
• Personalize offers and promotions
• Comply with legal and tax obligations

We will never sell or rent your personal data to third parties.

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on:

• Contractual necessity – to fulfill your order or provide services
• Legitimate interest – to improve our website and services
• Legal obligation – to comply with UK tax, fraud prevention, or data protection laws
• Consent – when you subscribe to newsletters or marketing communications

You can withdraw your consent at any time by contacting us or unsubscribing from emails.

5. How We Share Your Data

We only share your information with trusted partners necessary for our operations, including:

• Payment processors (e.g., PayPal, Stripe)
• Delivery couriers (e.g., Royal Mail, DPD)
• Analytics and marketing tools (e.g., Google Analytics, Facebook Pixel)
• IT and hosting providers who maintain our website securely

All third parties are required to respect the confidentiality of your data and comply with data protection laws.

6. Data Retention

We retain your personal information only as long as necessary to:

• Complete transactions and deliveries
• Comply with legal, accounting, and reporting obligations
• Resolve disputes or enforce agreements

After this period, data will be securely deleted or anonymized.

7. Your Rights Under UK GDPR

You have the right to:

• Access the data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion (“right to be forgotten”)
• Restrict or object to certain processing activities
• Request data portability to another provider

To exercise any of these rights, please contact us at support@sportonashop.com.

If you are not satisfied with our response, you may file a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/

8. Data Security

We use appropriate security measures to protect your personal data, including:

• SSL encryption on all pages
• Secure payment gateways (PayPal, Stripe)
• Limited access to sensitive information
• Regular security audits and software updates

However, no system is 100% secure, and we cannot guarantee absolute protection from unauthorized access.

9. Children’s Privacy

Our Website is not intended for children under 16 years of age.
We do not knowingly collect data from children. If we learn that personal data has been collected from a child, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date at the top.

Please check back regularly to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, contact us at:
📧 support@sportonashop.com
📍 Sportona Shop, United Kingdom